Privacy Policy

Version: 1.0.0
Effective Date: October 22, 2025
Last Updated: October 22, 2025

Welcome to Qonvo. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our communication coaching application.

1. Information We Collect

1.1 Essential Information (Required)

To provide our services, we collect and process:

Account Information: Email address, name, and authentication credentials
Profile Information: Pronouns, age range, occupation, communication goals, language preferences
Practice Sessions: Audio recordings of your practice sessions, conversation transcripts, performance analysis results
Performance Metrics: Scores, feedback, and analytical data about your communication skills
Usage Data: Session history, progress tracking, scenario completion data

            Privacy Guarantee: Your essential data (recordings, transcripts, and personal information) is NEVER shared with third parties. It is stored securely and used only to provide you with personalized coaching.
        

1.2 Optional Anonymized Data (With Your Consent)

With your explicit consent, we may collect anonymized performance metrics for improving our AI:

Performance Scores: Numerical scores for clarity, coherence, confidence, and other metrics
Behavioral Patterns: Speech rate, pause frequency, filler word counts (aggregated)
Improvement Trends: Progress over time, session counts
Optional Demographics: Age range, region, experience level (if you choose to provide)

            What We DON'T Include: No transcripts, no audio recordings, no names, no emails, no personally identifiable information. Your identity is protected with cryptographic hashing (SHA-256) that cannot be reversed.
        

1.3 Usage Analytics (Optional)

With your consent, we collect anonymized usage analytics:

Which features you use most
Navigation patterns within the app
Error reports and crash data
Device and browser information

2. How We Use Your Information

2.1 Essential Data Usage

We use your essential data to:

Provide personalized communication coaching
Analyze your practice sessions and generate feedback
Track your progress over time
Save your conversation history and recordings
Maintain your account and preferences

2.2 Anonymized Data Usage (With Consent)

If you opt in, anonymized data helps us:

Improve AI coaching algorithms
Develop personalized recommendations
Provide comparative analytics (e.g., "You're in the top 20% for clarity")
Identify common communication challenges
Train machine learning models for better feedback

2.3 Analytics Usage (With Consent)

If you opt in, usage analytics help us:

Improve user experience and interface design
Identify and fix bugs
Understand which features are most valuable
Optimize app performance

3. Legal Basis for Processing (GDPR)

We process your data based on:

Contract: Processing essential data is necessary to provide our coaching services
Consent: Anonymized data and analytics are processed only with your explicit consent
Legitimate Interests: Improving our services and ensuring security

4. Data Storage and Security

4.1 Where We Store Data

User Data: Google Cloud Firestore (US region)
Audio Files: Google Cloud Storage (US region)
Anonymous Analytics: Google Cloud Firestore (separate collection, isolated from personal data)

4.2 Security Measures

End-to-end HTTPS encryption for all data transmission
Google Cloud Platform enterprise-grade security
Firestore security rules enforcing access control
Regular security audits and updates
Cryptographic hashing (SHA-256) for anonymization
No third-party access to your personal data

4.3 Data Retention

Essential Data: Retained as long as your account is active
Anonymized Data: Retained indefinitely (cannot be traced back to you)
Deleted Accounts: All personal data deleted within 30 days of account deletion

5. Your Privacy Rights

Under GDPR and other privacy laws, you have the right to:

5.1 Access Your Data

You can view all your data in the app Settings and request a complete copy.

5.2 Rectify Your Data

You can update your profile information at any time in Settings.

5.3 Delete Your Data

You can delete your account and all associated data from Settings → Privacy & Data → Delete My Account.

5.4 Export Your Data

You can download all your data in JSON format from Settings → Privacy & Data → Download My Data.

5.5 Withdraw Consent

You can change your privacy preferences at any time in Settings → Privacy & Data. Changes take effect immediately.

5.6 Object to Processing

You can opt out of anonymized data collection and analytics at any time.

5.7 Data Portability

Your exported data is in a machine-readable format (JSON) that you can import into other services.

6. Data Sharing and Disclosure

6.1 We Do NOT Share Your Personal Data

We do not sell, rent, or share your personal information (recordings, transcripts, name, email) with any third parties.

6.2 Service Providers

We use trusted service providers who process data on our behalf:

Google Cloud Platform: Hosting and database services
Google AI (Gemini): Speech analysis and coaching feedback
Firebase Authentication: Account management

All service providers are bound by strict data processing agreements and GDPR compliance.

6.3 Legal Requirements

We may disclose your data if required by law, court order, or government regulation.

7. Cookies and Tracking

Qonvo uses minimal cookies:

Authentication Cookies: To keep you logged in (essential)
Preference Cookies: To remember your settings (essential)
Analytics Cookies: Only if you opt in to analytics

You can manage cookies through your browser settings.

8. Children's Privacy

Qonvo is not intended for users under 18 years of age. We do not knowingly collect data from children. If we discover that we have collected data from a child, we will delete it immediately.

9. International Data Transfers

Your data may be transferred to and processed in the United States and other countries where our service providers operate. We ensure adequate safeguards are in place, including:

Standard Contractual Clauses (EU-approved)
GDPR-compliant data processing agreements
Google Cloud's GDPR certifications

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

Displaying a notice in the app
Sending an email to your registered email address
Requesting renewed consent if required by law

The "Last Updated" date at the top of this policy indicates when it was last revised.

11. Contact Us

If you have questions about this privacy policy or how we handle your data, please contact us:

Email: privacy@harbor-ai.com
Data Protection Officer: dpo@harbor-ai.com

12. Supervisory Authority

If you are located in the European Economic Area (EEA), you have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to know whether personal information is sold or disclosed
Right to say no to the sale of personal information
Right to access your personal information
Right to delete your personal information
Right to equal service and price

Note: Qonvo does not sell your personal information.

14. Summary: Your Privacy at a Glance

            What We Collect:
            ✅ Essential: Email, profile, recordings, transcripts, performance data
🔒 Optional: Anonymized performance metrics (with consent)
🔒 Optional: Usage analytics (with consent)


            What We DON'T Do:
            ❌ Sell your data
❌ Share recordings or transcripts with third parties
❌ Use your data for advertising
❌ Track you across other websites


            Your Control:
            ✓ Change privacy settings anytime
✓ Download your data
✓ Delete your account
✓ Opt out of anonymized data collection

        